Chanel Account Manager

Gateshead • UK

Thursday, August 28, 2025

Chanel, a renowned independent luxury brand, is celebrated for its commitment to creative freedom and its positive impact on the world. As part of its esteemed Fragrance & Beauty division, Chanel offers a dynamic work environment that fosters individual uniqueness and professional growth. The brand is dedicated to empowering its employees and clients alike, encouraging them to express their true selves through exceptional products.

1. Lead and mentor a team to achieve business results and develop individual talents.
2. Create an ethical and diverse work environment that encourages collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture.
6. Develop business initiatives aligned with brand vision and strategy.
7. Manage staff rotas and operational zoning for optimal client experience.
8. Communicate retail and stock needs to relevant parties.
9. Provide feedback and reporting to influence business strategies.
10. Create personalized client experiences and build long-lasting relationships.
11. Embrace digital shopping trends and omni-channel client journeys.
12. Resolve client service complaints holistically.
13. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
14. Act as a Chanel brand ambassador, sharing brand knowledge and heritage.
15. Implement training and adhere to uniform and grooming guidelines.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Excellent communication and interpersonal skills.
5. Experience in performance management and continuous improvement.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Relationship-building and influencing skills
4. Coaching and feedback abilities
5. Strong communication skills
6. Curiosity and continuous learning
7. Self-awareness and stress management

Proven experience in a leadership role within a retail environment, preferably in the luxury sector.

Chanel offers a comprehensive benefits package, including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts. Employees also enjoy Chanel product discounts and recognition programs.

Chanel is committed to fostering an inclusive culture that values diversity and personal growth. The brand believes in the power of individual uniqueness to enhance team effectiveness and encourages applications from diverse backgrounds.