Chanel Account Manager

Gateshead • UK

Monday, February 17, 2025

Chanel, a prestigious and independent fashion house, is renowned for its commitment to creative freedom and its dedication to fostering human potential. As part of its mission to make a positive impact globally, Chanel offers a unique work environment where individuality is celebrated. The brand, steeped in history and luxury, is a leader in the fashion and beauty industry, providing exceptional fragrance, makeup, and skincare products. Employees at Chanel are encouraged to express their uniqueness and contribute to the brand's enduring legacy.

1. Lead and mentor a team to achieve results and develop individual talents.
2. Create an environment of ethics, integrity, and diversity to foster team collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure collective knowledge.
5. Share the brand vision and business challenges, empowering the team while holding them accountable.
6. Build Chanel's client portfolio through data capture and develop business initiatives.
7. Manage staff rotas and operational zoning for optimal client experience.
8. Communicate retail and stock needs to necessary parties.
9. Provide feedback and reporting to influence strategies and recommendations.
10. Create personalized client experiences and build long-lasting relationships.
11. Embrace digital shopping trends and resolve client service complaints holistically.
12. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
13. Embody Chanel's values and share brand knowledge with clients and the team.
14. Implement training and ensure respect for uniform and grooming guidelines.

1. Proven leadership and management experience.
2. Strong strategic thinking and analytical skills.
3. Excellent relationship-building and influencing abilities.
4. Ability to develop and empower team members.
5. Performance-oriented with a focus on continuous improvement.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Empathy and coaching skills.
5. Strong communication and storytelling abilities.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.
8. Integrity and ethical conduct.

Significant experience in retail management, preferably within the luxury fashion or beauty sector.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. This includes private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, and lifestyle benefits such as arts and culture ticket discounts. Additionally, Chanel provides employee recognition programs and exclusive product discounts.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.