Chanel Account Manager

Exeter • UK

Friday, July 18, 2025

Chanel, a distinguished leader in the luxury fashion industry, is renowned for its commitment to creativity, individuality, and positive global impact. As an independent entity, Chanel fosters an environment that celebrates human potential and diversity. The brand's beauty division emphasizes empowering clients to express their unique selves through exceptional products, including fragrances, makeup, and skincare. Chanel's parent company, Chanel S.A., upholds these values across its global operations, ensuring a consistent and enriching experience for both clients and employees.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an ethical, diverse, and collaborative team environment.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning for optimal client experience.
7. Communicate retail and stock needs effectively to relevant parties.
8. Provide feedback and reports to influence business strategies.
9. Deliver personalized client experiences and resolve service complaints holistically.
10. Ensure adherence to visual merchandising and maintain a welcoming environment.
11. Embody Chanel's brand values and share knowledge of its heritage with clients and team.
12. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Excellent communication and storytelling abilities.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Relationship-building and influencing skills.
4. Empathy and coaching abilities.
5. Strong communication skills, both verbal and written.

Previous experience in a leadership role within the retail sector, preferably in luxury fashion or beauty.

Chanel offers a comprehensive benefits package, including private medical insurance, online GP access, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspectives and potential each candidate brings.