Chanel Account Manager

Enfield • UK

Thursday, October 2, 2025

Chanel, a prestigious name in the luxury fashion and beauty industry, is renowned for its commitment to creativity and innovation. As an independent company, Chanel fosters an environment that values individual potential and strives to make a positive impact globally. The brand is part of a larger conglomerate known for its dedication to excellence and leadership in the market.

1. Lead and mentor a dynamic team to achieve business results and individual growth.
2. Manage employee relations in accordance with Chanel's policies, with support from the Retail Development Manager.
3. Facilitate effective communication within the team to ensure shared knowledge and accountability.
4. Develop business initiatives aligned with Chanel's vision and strategy.
5. Oversee staff scheduling and operational zoning to ensure optimal client experiences.
6. Communicate retail and stock needs to relevant parties.
7. Provide feedback to line managers to influence strategic decisions.
8. Create personalized client experiences and build long-lasting relationships.
9. Embrace digital shopping trends and ensure team readiness for omni-channel experiences.
10. Resolve client service complaints holistically to ensure satisfaction.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
12. Act as a Chanel brand ambassador, sharing brand knowledge and implementing training.
13. Uphold uniform and grooming standards consistently.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Excellent relationship-building and influencing abilities.
4. Experience in performance management and team development.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused.
4. Empathy and effective communication skills.
5. Ability to empower and develop team members.
6. Performance-driven and decisive.
7. Strong verbal and written communication skills.
8. Curiosity and continuous learning mindset.

Previous experience in a retail management role, preferably within the luxury sector, is required.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, and employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and an employee recognition program.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The company values the uniqueness of each individual, enhancing team diversity and effectiveness.