Chanel Account Manager

Edinburgh • UK

Thursday, October 30, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its illustrious heritage, Chanel fosters an environment where individuality is celebrated, aligning with its founder Gabrielle Chanel's vision of uniqueness. The brand, a leader in the luxury fashion and beauty industry, offers an inspiring workplace where employees are encouraged to grow and contribute meaningfully.

1. Lead and mentor a dynamic team to achieve business results and personal development.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager.
3. Facilitate effective team communication to ensure shared knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff schedules and operational zoning for optimal client experience.
6. Communicate retail and stock needs to relevant departments.
7. Provide feedback to influence business strategies.
8. Create personalized client experiences and resolve service complaints holistically.
9. Ensure adherence to visual merchandising and maintain a welcoming environment.
10. Act as a Chanel brand ambassador, sharing knowledge and embodying brand values.

1. Leadership and management skills
2. Strategic thinking and analytical skills
3. Collaborative and relationship-focused abilities
4. Empowerment and coaching skills
5. Performance-oriented mindset
6. Strong verbal and written communication
7. Curiosity and continuous learning
8. Self-awareness and stress management
9. Integrity and ethical conduct

Proven experience in a leadership role within the luxury retail industry, with a focus on team management and client relations.

Chanel offers a comprehensive benefits package including private medical insurance, pension plans, life assurance, and retail discounts. Employees also enjoy mental wellbeing support, lifestyle perks such as arts and culture discounts, and exclusive Chanel product discounts. Recognition programs celebrate service milestones with additional holidays and retail vouchers.

Chanel prides itself on fostering an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and encourages applications from individuals who bring unique perspectives and experiences.