Chanel Account Manager

Derby • UK

Tuesday, December 16, 2025

Chanel, a privately-owned company, is renowned for its commitment to creative freedom, nurturing human potential, and making a positive global impact. As part of the luxury fashion industry, Chanel offers a unique environment where individuality is celebrated, and employees are encouraged to express their distinctiveness. The brand is dedicated to empowering clients through exceptional fragrance, makeup, and skincare products, fostering a culture of innovation and excellence.

1. Lead and mentor a dynamic team to achieve business results and develop individual talents.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager.
3. Facilitate effective team communication to ensure shared knowledge and accountability.
4. Build and expand Chanel's client portfolio through strategic data capture.
5. Develop and implement business initiatives aligned with brand vision and strategy.
6. Manage staff schedules to ensure optimal client experience and floor coverage.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence strategic decisions.
9. Create personalized client experiences and build enduring relationships.
10. Embrace and integrate digital shopping trends into the client journey.
11. Resolve client service complaints holistically to ensure satisfaction.
12. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
13. Act as a Chanel brand ambassador, sharing knowledge of the brand's heritage and values.
14. Implement training and grooming guidelines consistently.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to build relationships and influence stakeholders.
4. Experience in performance management and team development.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Collaborative and relationship-focused.
4. Empathy and coaching abilities.
5. Effective communication and storytelling.
6. Self-awareness and stress management.
7. Integrity and ethical conduct.

Significant experience in retail management, preferably within the luxury sector, with a focus on team leadership and client relations.

Chanel offers a comprehensive benefits package designed to support employees in both their professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel fosters an inclusive culture that values personal growth and collective progress. The company believes in the power of diversity and the unique contributions of each individual, encouraging applications from all backgrounds to enhance team effectiveness.