Chanel Account Manager

Derby • UK

Wednesday, May 21, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its illustrious heritage, Chanel fosters an environment where individuality is celebrated, encouraging employees to express their unique talents. The brand is dedicated to empowering clients through exceptional beauty products, including fragrance, makeup, and skincare, underlining the distinctiveness of each individual.

1. Lead and mentor a dynamic team to achieve results and develop individual talents.
2. Create an ethical, diverse, and collaborative team environment.
3. Address and manage employee relations issues in collaboration with the Retail Development Manager.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture.
6. Develop business initiatives aligned with brand vision and strategy.
7. Manage staff rotas and operational zoning for optimal client experience.
8. Communicate retail and stock needs to relevant parties.
9. Provide feedback and reporting to influence strategies and recommendations.
10. Create personalized client experiences and build long-lasting relationships.
11. Embrace and integrate digital shopping trends into the client journey.
12. Resolve client service complaints holistically to ensure satisfaction.
13. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
14. Implement and respect uniform and grooming guidelines.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to build and empower high-performing teams.

1. Leadership and management skills.
2. Strategic and analytical thinking.
3. Relationship-building and influencing skills.
4. Coaching and performance management.
5. Effective communication and storytelling.
6. Curiosity and continuous learning.
7. Self-awareness and stress management.

Significant experience in retail management, preferably within the luxury sector.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, product discounts, and employee recognition programs. Benefits are eligibility dependent and subject to change.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the unique perspectives and potential each individual brings, enhancing the diversity and effectiveness of its teams.