Chanel Account Manager

Derby • UK

Thursday, February 13, 2025

Chanel, a renowned leader in the luxury fashion industry, is celebrated for its commitment to creativity, innovation, and excellence. As an independent entity, Chanel fosters an environment where individuality is cherished, and human potential is nurtured. The brand is part of a prestigious lineage of luxury, offering exceptional products in fashion, beauty, and fragrances. Working at Chanel means being part of a legacy that values diversity, integrity, and the freedom of expression, all while contributing positively to the world.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Foster a collaborative environment rich in ethics, integrity, and diversity.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Develop business initiatives aligned with Chanel's vision and strategy.
6. Manage client portfolio and data capture to enhance brand loyalty.
7. Oversee staff scheduling and operational zoning for optimal client experience.
8. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
9. Create personalized client experiences and build lasting relationships.
10. Resolve client service complaints holistically across all shopping channels.

1. Proven leadership and management experience.
2. Strong strategic and analytical thinking abilities.
3. Excellent relationship-building and influencing skills.
4. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Strong communication and storytelling skills.
5. Ability to provide feedback and coaching.
6. Self-awareness and stress management.

Significant experience in a retail management role within the luxury sector, demonstrating a track record of achieving sales targets and developing team members.

Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. This includes private medical insurance, pension plans, life assurance, retail discounts, and access to employee assistance programs. Additionally, employees enjoy arts and culture ticket discounts, Chanel product discounts, and recognition programs.

Chanel's workplace culture is inclusive and growth-oriented, emphasizing personal development and collective progress. The company values the uniqueness of each individual, fostering a diverse and complementary team dynamic. Employees are encouraged to bring their perspectives and experiences to contribute to the brand's ongoing success.