Chanel Account Manager

Cardiff • UK

Monday, March 24, 2025

Chanel, a paragon of luxury and sophistication, is an independent company renowned for its commitment to creativity, human potential, and positive global impact. As part of the prestigious Chanel Beauty division, employees are encouraged to express their individuality and contribute to the brand's legacy of excellence in fragrance, makeup, and skincare. Chanel is dedicated to fostering a work environment that values ethics, integrity, and diversity, ensuring a collaborative and enriching workplace.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create a collaborative environment rich in ethics, integrity, and diversity.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture.
6. Develop and implement business initiatives aligned with brand strategy.
7. Manage staff schedules and ensure optimal client experience on the sales floor.
8. Communicate stock needs and provide feedback to influence strategies.
9. Create personalized client experiences and resolve service complaints holistically.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Exemplify Chanel values and share brand knowledge with clients and team.
12. Implement training and adhere to uniform and grooming guidelines.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Excellent verbal and written communication skills.
5. Ability to coach and provide feedback effectively.

Significant experience in a retail management role, preferably within the luxury beauty sector.

Bachelor's degree in Business, Marketing, or related field preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and employee recognition programs. Benefits are subject to eligibility and may change.

Chanel is committed to creating an inclusive culture that nurtures personal growth and collective progress. The company values the unique perspectives and experiences of each individual, fostering a diverse and effective team environment.