Chanel Account Manager

Bromley • UK

Thursday, November 27, 2025

CHANEL, a prestigious and independent luxury brand, is renowned for its commitment to creativity, human potential, and positive global impact. As part of its illustrious legacy, CHANEL fosters a work environment that celebrates individuality and supports personal growth. The brand is synonymous with elegance and innovation, offering exceptional fragrance, makeup, and skincare products that empower clients to express their true selves. CHANEL is dedicated to nurturing talent and creating a diverse and inclusive workplace culture.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Foster a collaborative environment rich in ethics, integrity, and diversity.
3. Address and manage employee relations issues in accordance with CHANEL policies.
4. Facilitate effective team communication to ensure shared knowledge and accountability.
5. Build and maintain CHANEL's client portfolio through strategic data capture.
6. Develop and implement business initiatives aligned with brand vision and strategy.
7. Manage staff schedules and operational zoning for optimal client experience.
8. Communicate retail and stock needs to relevant parties.
9. Provide feedback and reporting to influence business strategies.
10. Create personalized client experiences and build long-lasting relationships.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
12. Act as a CHANEL brand ambassador, sharing brand knowledge and heritage with clients and team.
13. Implement training and ensure compliance with uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Demonstrated ability to build and maintain client relationships.
4. Experience in performance management and team development.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and influencing skills.
4. Empathy and coaching abilities.
5. Strong verbal and written communication skills.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management.
8. Integrity and ethical conduct.

Proven experience in a leadership role within a luxury retail environment, with a focus on team management and client relationship building.

CHANEL offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, arts and culture ticket discounts, and employee recognition programs. Benefits are designed to support employees' physical, financial, and mental well-being, as well as their lifestyle and professional growth.

CHANEL is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, which enhances the diversity and effectiveness of its teams. CHANEL encourages applications from diverse backgrounds, recognizing the value of varied perspectives and experiences.