Chanel Account Manager

Dartford • UK

Thursday, December 12, 2024

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to creativity, human potential, and positive global impact. As an independent entity, Chanel fosters an environment where individuality is celebrated, aligning with the visionary ethos of its founder, Gabrielle Chanel. The brand is part of a legacy that emphasizes the uniqueness of each person, offering exceptional products in fragrance, makeup, and skincare.

1. Lead and mentor a dynamic team to achieve results and develop individual talents, fostering an environment of ethics, integrity, and diversity.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's policies.
3. Facilitate team communication to ensure shared knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives.
5. Manage staff schedules and operational zoning to ensure optimal client experiences.
6. Communicate retail and stock needs effectively to relevant parties.
7. Provide feedback and reporting to influence business strategies.
8. Create personalized client experiences and build long-lasting relationships.
9. Embrace digital shopping trends and resolve client service complaints holistically.
10. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
11. Embodies Chanel's values and shares brand knowledge with clients and team.
12. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management experience in retail or luxury sectors.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-oriented with a focus on continuous improvement.

1. Leadership and management skills
2. Strategic thinking and analytical abilities
3. Collaborative and relationship-focused
4. Empathy and coaching skills
5. Effective communication and storytelling
6. Curiosity and continuous learning
7. Self-awareness and stress management
8. Integrity and ethical conduct

Substantial experience in a leadership role within the retail or luxury industry, with a focus on team development and client relations.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and lifestyle perks such as arts and culture ticket discounts. Additionally, employees enjoy Chanel product discounts and recognition programs.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing team diversity and effectiveness. Chanel encourages applications from diverse backgrounds, valuing the perspectives and experiences that candidates bring.