Chanel Account Manager

Birmingham • UK

Monday, November 10, 2025

Chanel, a prestigious and independent luxury brand, is renowned for its commitment to creative freedom, human potential, and positive global impact. As part of the Chanel family, employees are encouraged to embrace their uniqueness and contribute to the brand's legacy of elegance and innovation. Chanel Beauty, a division dedicated to exceptional fragrance, makeup, and skincare, empowers clients to express their true selves.

1. Lead and mentor a dynamic team to achieve sales results and develop individual talents.
2. Foster an environment of ethics, integrity, and diversity to enhance team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff schedules and operational zoning to optimize client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback to influence business strategies and recommendations.
9. Create personalized client experiences and build lasting relationships.
10. Embrace digital shopping trends and resolve client service complaints holistically.
11. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
12. Embody Chanel's values and share brand knowledge with clients and team.
13. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management capabilities.
2. Strategic and analytical thinking skills.
3. Strong relationship-building and influencing abilities.
4. Experience in performance management and coaching.
5. Ability to empower and develop team members.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Empathy and effective communication skills.
5. Curiosity and continuous learning mindset.

Extensive experience in retail management, preferably within the luxury sector, with a focus on team leadership and client relations.

Bachelor's degree in Business, Marketing, or a related field preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, employee assistance programs, and exclusive Chanel product discounts. Additional benefits include arts and culture ticket discounts, service awards, and recognition programs.

Chanel fosters an inclusive culture that values personal growth and collective progress. The brand believes in the power of diversity and encourages applications from individuals who can contribute unique perspectives and experiences.