Chanel Account Manager

Birmingham • UK

Wednesday, July 30, 2025

Chanel, a paragon of luxury and elegance, is renowned for its timeless creations in fashion, fragrance, and beauty. As an independent entity, Chanel fosters an environment that champions creativity and personal growth, while striving to make a positive impact globally. The brand's commitment to excellence is mirrored in its dedication to nurturing talent and supporting the unique journey of each employee.

1. Lead and mentor a dynamic team to achieve results and develop individual talents, fostering an environment rich in ethics, integrity, and diversity.
2. Proactively address and manage employee relations issues in collaboration with the Retail Development Manager, adhering to Chanel's local policies and procedures.
3. Facilitate regular team and individual communications to ensure collective knowledge and accountability.
4. Build Chanel's client portfolio through strategic data capture and business initiatives aligned with the brand's vision.
5. Manage staff rotas and operational zoning to ensure optimal floor coverage and client experience.
6. Communicate retail and collateral stock needs effectively to relevant parties.
7. Provide feedback and reporting to influence strategies and recommendations.
8. Create consistent and memorable client experiences, leading by example on the selling floor.
9. Embrace and integrate digital shopping trends into the client journey.
10. Resolve client service complaints holistically to ensure client satisfaction across all channels.
11. Ensure adherence to visual merchandising guidelines and maintain a clean, welcoming business environment.
12. Embody and promote Chanel's brand values, heritage, and know-how, sharing this knowledge with clients and team members.
13. Implement training and uphold uniform and grooming standards consistently.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Ability to develop and empower team members.
5. Effective communication and storytelling skills.
6. Curiosity and continuous learning mindset.
7. Self-awareness and stress management capabilities.
8. Integrity and ethical conduct.

Proven leadership and management experience in a retail environment, preferably within the luxury sector.

Chanel offers a comprehensive benefits package designed to support employees in their professional and personal lives. Benefits include private medical insurance, online GP access, pension, life assurance, retail discounts, employee assistance programs, arts and culture ticket discounts, Chanel product discounts, and a service awards program.

Chanel is dedicated to fostering an inclusive culture that nurtures personal growth and collective progress. The brand values the uniqueness of each individual, enhancing the diversity and effectiveness of its teams. Chanel encourages applications from all individuals, valuing the diverse perspectives and experiences they bring.