Chanel Account Manager

Birmingham • UK

Friday, April 11, 2025

Chanel, a renowned leader in the luxury fashion and beauty industry, is celebrated for its commitment to creativity, innovation, and excellence. As an independent entity, Chanel fosters an environment that values individuality and nurtures talent, aligning with the visionary ethos of its founder, Gabrielle Chanel. The brand is part of a prestigious conglomerate known for its dedication to luxury and quality, offering employees a unique opportunity to contribute to its storied legacy.

1. Lead and mentor a dynamic team to achieve sales targets and enhance individual talents.
2. Address and manage employee relations issues in collaboration with the Retail Development Manager.
3. Facilitate effective communication within the team to ensure shared knowledge and accountability.
4. Build and maintain Chanel's client portfolio through strategic data capture and client relationship management.
5. Develop and implement business initiatives in alignment with Chanel's brand vision and strategy.
6. Oversee staff scheduling and operational zoning to ensure optimal client experiences.
7. Communicate retail and stock needs to relevant parties and provide feedback to influence strategies.
8. Create personalized client experiences and resolve service complaints to ensure client satisfaction.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming retail environment.
10. Embody Chanel's values and heritage, sharing brand knowledge with clients and team members.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective coaching and feedback.

1. Excellent verbal and written communication skills.
2. Strong relationship-building and influencing abilities.
3. High level of self-awareness, confidence, and stress management.
4. Enthusiastic, energetic, and motivated with a continuous learning mindset.

Significant experience in a luxury retail or beauty environment, with a focus on team leadership and client relationship management.

Bachelor's degree in Business, Marketing, or a related field preferred.

Chanel offers a comprehensive benefits package including private medical insurance, pension, life assurance, retail discounts, and employee recognition programs. Additional perks include arts and culture ticket discounts, product discounts, and access to employee-only sales.

Chanel is committed to fostering an inclusive culture that encourages personal growth and collective progress. The company values the unique perspectives and experiences of its employees, enhancing the diversity and effectiveness of its teams.