Chanel Account Manager

Birmingham • UK

Tuesday, March 25, 2025

Chanel, a prestigious name in the luxury fashion industry, is renowned for its commitment to creativity, individuality, and excellence. As an independent entity, Chanel fosters an environment that encourages personal growth and innovation, aligning with the visionary ethos of its founder, Gabrielle Chanel. The company is dedicated to empowering its employees and clients alike, ensuring a positive impact on the world through its exceptional fragrance, makeup, and skincare offerings.

1. Lead and mentor a team to achieve sales targets and develop individual talents.
2. Create an ethical and diverse work environment that fosters collaboration.
3. Address and manage employee relations issues in accordance with Chanel policies.
4. Facilitate team communication to ensure shared knowledge and accountability.
5. Develop business initiatives aligned with Chanel's brand vision.
6. Manage staff schedules and ensure optimal client experience on the sales floor.
7. Communicate stock needs and provide feedback to influence business strategies.
8. Create personalized client experiences and resolve service complaints holistically.
9. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
10. Act as a Chanel ambassador, embodying and sharing the brand's values and heritage.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members through effective coaching.

1. Leadership and management skills.
2. Strategic thinking and analytical abilities.
3. Collaborative and relationship-focused approach.
4. Strong communication and storytelling skills.
5. Curiosity and continuous learning mindset.
6. Self-awareness and stress management capabilities.

Significant experience in retail management, preferably within the luxury sector, with a focus on team leadership and client relations.

Chanel offers a comprehensive benefits package that includes private medical insurance, pension plans, life assurance, retail discounts, and access to employee assistance programs. Additional perks include arts and culture ticket discounts, Chanel product discounts, and an employee recognition program.

Chanel is committed to fostering an inclusive culture that supports personal growth and collective progress. The company values diversity and the unique perspectives each individual brings, enhancing the effectiveness and complementarity of its teams.