Chanel Account Manager

Belfast • UK

Friday, February 28, 2025

Chanel, an iconic name in luxury fashion and beauty, is renowned for its commitment to creativity, innovation, and excellence. As part of an independent company, Chanel fosters an environment where individuality is celebrated, and human potential is cultivated. The brand is dedicated to making a positive impact globally, upholding the legacy of its founder, Gabrielle Chanel, who famously stated, "In order to be irreplaceable, one must always be different."

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Foster an environment of ethics, integrity, and diversity to promote positive team collaboration.
3. Manage employee relations issues in accordance with Chanel's policies, with support from the Retail Development Manager.
4. Facilitate regular team communication to ensure shared knowledge and alignment with brand vision.
5. Drive business development initiatives and manage client portfolios in line with brand expectations.
6. Oversee staff scheduling and operational zoning to ensure optimal client experience.
7. Communicate retail and stock needs effectively to relevant parties.
8. Provide feedback and reporting to influence strategic decisions.
9. Create personalized client experiences and build long-lasting relationships.
10. Embrace and integrate digital shopping trends into the client journey.
11. Resolve client service complaints holistically to ensure client satisfaction.
12. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
13. Act as a Chanel ambassador, embodying brand values and sharing brand knowledge with clients and team.

1. Leadership and management skills with a strategic mindset.
2. Relationship-focused with collaborative and influencing skills.
3. Ability to develop and empower team members through effective coaching and feedback.
4. Strong verbal and written communication skills.
5. Curiosity and a commitment to continuous learning.
6. Self-awareness and stress management capabilities.
7. Enthusiasm, motivation, and integrity.

Proven experience in retail management, preferably within the luxury fashion or beauty sector.

Chanel offers a comprehensive benefits package that supports employees' professional and personal lives. This includes private medical insurance, pension plans, life assurance, and retail discounts. Employees also have access to mental wellbeing programs, lifestyle discounts on arts and culture, and product discounts. Recognition programs reward service milestones with additional holidays and vouchers.

Chanel is committed to fostering an inclusive culture that nurtures personal growth and collective progress. The company values the uniqueness of each individual, believing it enhances team diversity and effectiveness. Chanel encourages applications from diverse candidates, valuing the unique perspectives and experiences they bring.