Chanel Account Manager

Belfast • UK

Tuesday, December 17, 2024

Chanel, an illustrious name in the luxury fashion industry, is renowned for its commitment to creativity, innovation, and timeless elegance. As an independent entity, Chanel fosters an environment where individuality is celebrated and nurtured. The brand, part of the esteemed luxury conglomerate, is dedicated to making a positive impact globally, with a focus on empowering its employees and clients alike. Chanel Beauty, a division of the brand, is committed to enhancing the unique qualities of each individual through its exceptional range of fragrances, makeup, and skincare products.

1. Lead and mentor a dynamic team to achieve sales targets and develop individual talents.
2. Create an environment of ethics, integrity, and diversity to foster positive team collaboration.
3. Address and manage employee relations issues in accordance with Chanel's policies.
4. Facilitate team communication to ensure collective knowledge and accountability.
5. Build Chanel's client portfolio through strategic data capture and business initiatives.
6. Manage staff rotas and operational zoning to ensure optimal client experience.
7. Communicate retail and stock needs to relevant parties.
8. Provide feedback and reporting to influence strategic decisions.
9. Create consistent and memorable client experiences on the selling floor.
10. Embrace digital shopping trends and facilitate omni-channel client journeys.
11. Resolve client service complaints with a holistic approach.
12. Ensure adherence to visual merchandising guidelines and maintain a welcoming environment.
13. Act as a Chanel brand ambassador, sharing knowledge of the brand's heritage and values.
14. Implement training and uphold uniform and grooming standards.

1. Proven leadership and management experience in a retail environment.
2. Strong strategic thinking and analytical skills.
3. Ability to develop and empower team members.
4. Performance-driven with a focus on continuous improvement.

1. Excellent verbal and written communication skills.
2. Strong relationship-building and influencing abilities.
3. Empathy and effective feedback and coaching skills.
4. Self-awareness and stress management capabilities.
5. Enthusiasm, energy, and motivation.

Minimum of 3 years in a retail management role, preferably within the luxury sector.

Bachelor's degree in Business, Marketing, or a related field preferred.

Chanel offers a comprehensive benefits package designed to support employees' professional and personal lives. Benefits include private medical insurance, pension plans, life assurance, retail discounts, and access to mental wellbeing support programs. Employees also enjoy lifestyle perks such as arts and culture ticket discounts, Chanel product discounts, and exclusive sales. Recognition programs reward service milestones with additional holidays and retail vouchers.

Chanel is dedicated to fostering an inclusive culture that promotes personal growth and collective progress. The brand values the uniqueness of each individual, believing that diversity enhances team effectiveness. Chanel encourages applications from candidates who bring diverse perspectives, experiences, and potential.