Celine Store Director

CELINE is a fast-growing French and Leather-Goods Couture House that is part of the LVMH group. The company aims to become one of the most iconic luxury brands worldwide, seeking enthusiastic, passionate, and agile individuals to thrive in a demanding environment.

1. Partner with Senior Management to create the vision and tone for the store while driving a successful and profitable business.
2. Serve as a proactive mentor, teacher, and problem solver with a strong leadership presence.
3. Instill a collaborative team-oriented relationship among the categories.
4. Organize activities, meetings, and priorities for the store and each category, ensuring a balance between operational efficiencies, service, and customer experience.
5. Monitor store performance by reviewing sales weekly for each category.
6. Develop and evolve staffing models to align employee scheduling with store traffic and optimize sales potential.
7. Analyze Mystery Shop reports and CRM activities to improve customer relationships.
8. Provide input on Front of House/Back of House opportunities to enhance sales and customer experience.
9. Partner with Regional and Retail Buyer to identify and develop relevant trainings.
10. Mentor and coach Assistant Store Director, Department Managers, and Assistant Operations Manager.
11. Manage inventory and maintain proper SKU levels using Retail Pro.
12. Full Profit and Loss responsibility for the store, focusing on controllable expenses and sales plans.
13. Implement retention initiatives and collaborate with Human Resources for developmental opportunities.
14. Responsible for staffing and recruiting, personnel matters, and building a management and sales succession bench.
15. Develop and implement training sessions and career path initiatives.
16. Propose and develop event formats in cooperation with Senior Management and Marketing.
17. Ensure adherence to grooming and styling standards and monitor store appearance.
18. Create staff work schedules and manage planning of paid holidays and absences.
19. Develop, train, and empower associates to achieve and exceed sales objectives.
20. Assist in resolving customer issues and managing raised complaints.
21. Understand and explain store performance by category and ensure team access to product support tools.

1. Minimum of 10 years of managerial experience in a luxury retail setting, preferably in a flagship or high-profile store.
2. Multi-store management experience is a plus.
3. Computer literate and able to learn and use various software packages.

1. Action-oriented and results-driven.
2. Ability to motivate others and build effective teams.
3. Customer service oriented.
4. Community and client involvement.
5. Social perceptiveness.
6. Proficiency in mediating and resolving issues.
7. Problem-solving skills.
8. Strong oral and written communication skills.

Minimum 10 years of managerial experience in a luxury retail setting with emphasis on general store management.

The compensation for this position ranges from $120,000 - $155,000 annually, dependent upon the candidate’s relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

CELINE is committed to offering an inclusive environment of mutual respect, welcoming diversity, and ensuring all employees feel included, developed, and heard. The workplace is located at CELINE Saks New York, 611 Fifth Avenue, New York, NY 10022.