Celine Senior Manager, Clienteling

New York • USA

Wednesday, March 12, 2025

CELINE, a distinguished French fashion and leather goods couture house, is a prominent entity within the LVMH Fashion Group. Renowned for its ambition to become one of the most iconic luxury brands globally, CELINE offers an environment where passionate and agile individuals can thrive. As part of the LVMH conglomerate, CELINE benefits from the group's extensive resources and commitment to excellence.

1. Develop and execute the client activation calendar for each store, in collaboration with the Clienteling Director, ensuring alignment with Maison guidelines and regional strategy.
2. Implement the animation strategy and oversee event logistics, coordinating with regional and central teams to maintain Maison standards.
3. Define targets for client actions, track event performance, and provide recommendations, including building performance reports at regional, store, and client advisor levels.
4. Manage in-store event budgets, including all accounting and finance requirements, and oversee vendor setup and invoice processing.
5. Conduct continuous benchmarking of competitors on client experience topics.
6. Develop and implement unique client experiences to enhance the regional client database and support sales associates.
7. Customize client treatment plans to recruit new clients and enhance existing client relationships.
8. Manage gift stock for events and monitor the impact of initiatives at the local market and client level.
9. Monitor market trends and competitive activities related to client experience.

1. Minimum 5 years of experience in clienteling or CRM within a luxury or fashion environment.
2. Proven track record of improving customer satisfaction through enhanced services and processes.
3. Strong business acumen and entrepreneurial mindset.
4. Ability to work collaboratively and prioritize organizational success.
5. Passion for retail and in-store experiences.
6. Responsibility for meeting timeline deliverables.
7. Analytical skills with the ability to translate results into actionable insights.
8. Excellent communication skills to inspire collaboration and excitement in stores.

1. Proficiency in Microsoft Office and Salesforce tools (Sales Cloud and Marketing Cloud).
2. Strong organizational and project management skills.
3. Ability to analyze data and generate insights.
4. Excellent interpersonal and communication skills.
5. Creative problem-solving abilities.

Candidates must have a minimum of 5 years of experience in clienteling or CRM within a luxury or fashion environment.

The compensation for this position ranges from $120,000 to $140,000, dependent upon the candidate's relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.

CELINE fosters an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The brand is committed to preventing discrimination and providing equal opportunities to all applicants, recognizing all types of talent and singularities.