Celine Senior Manager, Clienteling

New York • USA

Monday, January 6, 2025

CELINE, a distinguished French fashion and leather goods couture house, is part of the esteemed LVMH Fashion Group. Renowned for its commitment to becoming one of the world's most iconic luxury brands, CELINE offers a dynamic and challenging work environment for passionate and agile professionals eager to contribute to its ambitious vision.

1. Develop the client activation calendar per store in collaboration with the Clienteling Director, creating new in-store and out-store concepts aligned with Maison guidelines and regional strategy.
2. Implement the animation strategy and oversee all events in partnership with regional and central teams, ensuring adherence to Maison standards.
3. Define targets for each action, track event performance, and make recommendations, building reports to understand performance against objectives at regional, store, and client advisor levels.
4. Manage logistical tasks such as vendor communication, inventory coordination, and on-site contact management.
5. Oversee the in-store events budget process, including accounting, finance, vendor setup, and invoice tracking.
6. Continuously benchmark competitors on relevant client experience topics.
7. Develop and implement custom experiences to elevate the regional client database and support sales associates.
8. Manage gift stock according to occasions and events, supporting client identification for high-end events.
9. Measure and monitor the impact of initiatives at local market and client levels.
10. Monitor market trends and competitive activities on client experience topics.

1. Over 5 years of experience in clienteling or CRM within a luxury or fashion environment.
2. Strong business acumen and entrepreneurial sense.
3. Proven ability to focus on customer satisfaction by improving services and processes.
4. Team player with a passion for field and store operations.
5. Responsibility for timeline deliverables.

1. Analytical skills with the ability to translate results into actionable insights.
2. Confident communicator capable of inspiring collaboration and excitement.
3. Proficiency in Microsoft Office and Salesforce tools (Sales Cloud and Marketing Cloud).

Minimum 5 years of experience in clienteling or CRM within a luxury or fashion environment.

The compensation for this position ranges from $120,000 to $140,000 annually, depending on the candidate's relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.

CELINE fosters an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. Committed to preventing discrimination, CELINE offers equal opportunities to all applicants, celebrating diverse talents and singularities.