Celine

Senior Manager, Clienteling

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH Fashion group, with the ambition to become one of the most iconic luxury brands worldwide.

1. Develop the client activation calendar per store in collaboration with the Clienteling Director.
2. Create new in-store/out-store concepts aligned with Maison guidelines and regional strategy.
3. Implement all events in partnership with regional and central teams, ensuring Maison standards are respected.
4. Oversee logistical tasks such as vendor communication, inventory coordination, and on-site management.
5. Define targets for each action, track event performance, and make recommendations.
6. Build reporting to understand performance at regional, store, and client advisor levels.
7. Manage in-store events budget process, including accounting and finance requirements.
8. Conduct continuous benchmarking of competitors on client experience topics.
9. Develop and implement custom experiences to elevate the regional client database.
10. Customize client treatment plans to recruit new clients and support sales associates.
11. Manage the stock of gifts according to occasions and animations.
12. Support client identification for high-end events.
13. Measure and monitor the impact of initiatives at the local market/client level.
14. Monitor market trends and competitive activities on client experience topics.

1. First Clienteling/CRM experience in a luxury and/or fashion environment.

1. Focused on customer satisfaction by improving services and processes.
2. Strong business and entrepreneurial sense.
3. Team player with a passion for field/stores.
4. Responsibility for timeline deliverables.
5. Analytical skills with the ability to translate results into actionable insights.
6. Confident communicator capable of inspiring collaboration.
7. Good knowledge of Microsoft Office and Salesforce tools (Sales Cloud and Marketing Cloud).

Minimum 5 years of experience.

The compensation for this position ranges from $120,000 to $140,000, dependent upon candidate’s relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

CELINE is committed to an inclusive environment of mutual respect, welcoming diversity where all employees feel included, developed, and heard. The role is based in New York, United States.