Celine Sales Advisor

Kuwait City • Kuwait

Thursday, January 9, 2025

CELINE, a distinguished French Leather-Goods and Couture House, is renowned for its sophisticated and timeless collections. As part of the LVMH conglomerate, CELINE is driven by a strong artistic and holistic vision, aiming to be one of the most iconic luxury brands globally. The brand seeks individuals who are agile, passionate, and authentic, eager to thrive in a creative and challenging environment.

1. Contribute to sales development and monitor the achievement of sales objectives, motivating and communicating KPIs.
2. Welcome and advise customers, ensuring exemplary customer service.
3. Utilize client book and implement CRM strategies for personal and team use.
4. Share product stories and expertise with customers, and train teams on new products and merchandise.
5. Assist the Manager in maintaining visual guidelines.
6. Minimize stock loss by supporting management with weekly inventories and bi-annual stock takes, maintaining stock room standards.
7. Ensure stock safety, accuracy, and compliance.
8. Handle customer complaints and after-sales service in line with company policies.
9. Lead and inspire the team through briefings, training, and direct coaching.
10. Instruct and supervise the team in operating procedures, pricing, merchandise receipt, and product returns.
11. Support the digital evolution of the brand and suggest development ideas.
12. Act as an ambassador for CELINE and the LVMH group.
13. Embody the CELINE spirit with creativity and a sense of excellence.

1. Minimum of 3 years in Sales and/or Customer Service role in the fashion or luxury sector.

1. High product and fashion sensitivity and knowledge.
2. Ability to understand and exceed customer needs for optimal customer experience.
3. Team spirit and a taste for challenges.
4. Sense of service, natural curiosity, open-mindedness, optimism, and empathy.
5. Fluency in English and Arabic; proficiency in other languages is advantageous.

Position requires a minimum of 3 years in Sales and/or Customer Service role in the fashion or luxury sector.

CELINE offers an inclusive environment of mutual respect, welcoming diversity and ensuring all employees feel included, developed, and heard. The company is committed to preventing discrimination and providing equal opportunities to all applicants.

CELINE fosters a workplace culture that values diversity, creativity, and excellence. The brand is committed to inclusivity and equal opportunity, ensuring a respectful and supportive environment for all employees.