Celine Clienteling & Loyalty Senior Manager

Singapore • Singapore

Friday, August 22, 2025

CELINE, a distinguished French Leather-Goods, Fashion & Couture House established in 1945 by Céline Vipiana, operates under the prestigious LVMH Group. As an employer, CELINE offers a dynamic and inclusive environment that values diversity and fosters growth, attracting individuals who are passionate, agile, and authentic.

1. Define and lead the local clienteling budget and strategy.
2. Implement global clienteling programs within the region.
3. Define action plans to improve client data quality and monitor regional client data.
4. Set regional targets for key clienteling KPIs and drive the retail network to enhance customer-service orientation.
5. Oversee CRM training and coaching with support from the training team and store ambassadors.
6. Define relevant programs for the clienteling app and monitor its performance and usage.
7. Develop regional action plans for events, organize events in collaboration with other departments, and track performance.
8. Identify potential partnerships for client acquisition and retention, and propose local-specific partnerships.
9. Propose new gifting and service initiatives tailored to local needs and measure their impact.
10. Manage the regional clienteling team and oversee retail network clienteling performances.
11. Define the local clienteling budget and monitor budget consumption.

1. Degree or higher qualification.
2. 12 to 15 years of experience in client development within the luxury sector.
3. Experience in store, client, and event management is advantageous.

1. Strong time management and organizational skills.
2. Problem-solving skills and adaptability.
3. Attention to detail and precision.
4. Analytical skills for monitoring clienteling initiatives.
5. Excellent communication skills.
6. Proficiency in Microsoft Excel and Office.

A minimum of 10 years of experience in client development within the luxury sector, with a strong background in store, client, and event management.

Degree or higher qualification.

CELINE is committed to providing an inclusive environment of mutual respect, offering equal opportunities to all employees, and recognizing diverse talents and singularities.

CELINE fosters a workplace culture that emphasizes inclusivity, diversity, and mutual respect. Employees are encouraged to thrive in a fast-paced environment, working collaboratively with passionate and authentic individuals.