Celine Client Services Advisor

New York City • USA

Tuesday, January 21, 2025

Celine, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As an employer, Celine offers a dynamic and inclusive environment where creativity and passion for fashion are celebrated. Employees are encouraged to develop their talents and contribute to the brand's legacy of luxury and sophistication.

1. Respond to client inquiries across multiple communication channels, including phone, email, chat, and social media.
2. Provide personalized advice and service, leveraging extensive knowledge of Celine's iconic products and categories.
3. Assist clients with online orders and strive to meet revenue goals.
4. Ensure compliance with company policies and standards to deliver a seamless omni-channel experience.
5. Address and resolve client claims, issues, and complaints, both digital and in-store.
6. Support operational functions such as fraud review, ASQ claims, and refund processing.

1. Passion for fashion with a keen awareness of current trends.
2. Experience in customer service or retail, with luxury experience being advantageous.
3. Client-centric mindset with a strong motivation to deliver exceptional client experiences.
4. Solution-oriented and proactive approach.
5. Professional demeanor that translates effectively over the phone.
6. Team player with a genuine desire to connect with people.
7. Flexible availability to accommodate the omni-channel presence, including weekends.
8. Proficient in basic computer skills and applications, including Microsoft Office Suite and POS platforms.
9. Fluent in English, with bilingual abilities considered a plus.

1. Exceptional communication skills across various platforms.
2. Strong problem-solving abilities.
3. Ability to work collaboratively in a team environment.
4. Proficiency in computer applications relevant to the role.
5. Adaptability to flexible working hours.

A minimum of 3 years of experience in customer service or retail, preferably within the luxury sector.

The compensation for this position ranges from $22 to $25 per hour, depending on the candidate's relevant skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts/perks, and a retirement plan with employer contribution.

Celine fosters a culture of inclusivity and mutual respect, welcoming diversity and ensuring all employees feel valued and heard. The brand is committed to preventing discrimination and providing equal opportunities to all, regardless of gender, disability, origin, or any other protected characteristic. Celine values unique talents and encourages personal and professional growth within its team.