Celine Client Advisor

Celine is a Parisian luxury fashion and leather-goods Maison within the LVMH group, renowned for its minimalist aesthetic, artisanal craftsmanship and contemporary design. As an employer the brand emphasizes creative excellence, discretion and the development of retail talent within a high-standard, client-focused environment.

1. Welcome clients to the Serravalle Scrivia outlet and ensure a warm, refined in-store experience.
2. Advise clients on products and communicate the heritage and craftsmanship behind Celine's collections.
3. Drive sales and contribute to attainment of individual and store targets through proactive selling, upselling and cross-selling.
4. Build and maintain long-term, privileged client relationships using clienteling techniques to encourage retention and repeat business.
5. Participate in all store operational activities: visual merchandising, stock replenishment, transfers, inventory and after-sales service.
6. Adhere to internal procedures and brand guidelines to safeguard product integrity and client confidentiality.
7. Support the Maison's digital initiatives and use digital retail tools to enhance the client experience.
8. Act as a brand ambassador, representing Celine's spirit with creativity and a sense of excellence.

1. Minimum 2 years' retail sales experience in fashion or luxury (3 years preferred).
2. Fluent in Italian and English; knowledge of an additional language is a plus.
3. Strong product and fashion sensitivity with proven ability to translate product knowledge into customer advice.
4. Demonstrable client-service orientation, empathy, natural curiosity and optimism.
5. Collaborative team spirit combined with a taste for challenge and excellent interpersonal skills.

1. Clienteling
2. Luxury product knowledge
3. Visual merchandising
4. Inventory management
5. After-sales service
6. Stock replenishment and merchandise transfers
7. Upselling and cross-selling
8. Familiarity with digital retail tools

Minimum 2 years' experience in sales within the fashion or luxury sector; 3 years preferred. Proven track record of delivering high-level client service and meeting sales targets.

Celine fosters a refined, creative workplace grounded in craftsmanship and contemporary design, reflecting its Parisian luxury identity under LVMH. The Maison values discretion, team collaboration and the professional development of retail talent while maintaining exacting standards in client service.