Cartier Workshop Administrator

Paris • France

Monday, April 14, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and timeless designs, Cartier offers a dynamic and inclusive workplace that celebrates diversity and fosters creativity. As an employer, Cartier is committed to nurturing talent and providing opportunities for professional and personal growth.

1. Manage the full administrative process of repairs sent to the workshop, ensuring data accuracy, compliance with Maison guidelines, and alignment with client requests.
2. Support the Workshop Manager and Workshop Coordinator in administrative tasks related to workshop operations.
3. Master all repair steps in accordance with Maison guidelines and SAP processes, ensuring client satisfaction.
4. Conduct product and reference checks upon reception and register service orders with necessary information for technicians.
5. Prepare cost estimates according to service policies and perform quality control against Maison standards and client requests.
6. Handle invoicing and ensure accurate information transfer back to clients.
7. Maintain SAP systems for correct workflow management.
8. Communicate clearly with boutiques, CJI, subcontractors, and office CS teams as necessary.
9. Implement policy changes as requested by the Maison and assist in monitoring repair stock control.
10. Report and resolve SAP issues, assist in production process monitoring, and manage vendor administration.
11. Maintain a tidy and secure work area, adhering to Health and Safety regulations.

1. Strong attention to detail and accuracy.
2. Efficient organizational and time management skills.
3. Numerate and comfortable with system processes; SAP knowledge is advantageous.
4. Approachable, reliable, and able to work under pressure.
5. Customer-focused with common sense and initiative.

1. Attention to detail
2. Organizational skills
3. Time management
4. Numeracy
5. SAP proficiency
6. Communication skills
7. Customer service orientation

Experience in administrative roles within a workshop or similar environment is preferred. Familiarity with SAP and luxury brand standards is advantageous.

A degree or diploma in business administration or a related field is preferred.

Cartier offers a supportive environment that encourages diversity and inclusion, providing equal opportunities for all employees. The company fosters professional and personal growth, contributing to the iconic creations that define the brand.

Cartier values the uniqueness of its employees, fostering an inclusive culture where diversity is celebrated. The company believes that embracing diverse backgrounds and experiences enhances creativity and knowledge, driving excellence in luxury craftsmanship.