Cartier Trainee in Clienteling and Client Services

Munich • Germany

Thursday, May 8, 2025

Cartier, a distinguished name in luxury, operates under the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic work environment where innovation meets tradition. As an employer, Cartier is committed to fostering diversity and providing opportunities for professional growth within its esteemed ranks.

1. Support the Clienteling and Client Service teams, including cross-departmental collaboration and operational assistance for boutiques.
2. Assist in planning, executing, and analyzing customer loyalty initiatives such as in-boutique activations, customer gifts, and satisfaction surveys.
3. Contribute to all E-CRM activities, including email campaigns.
4. Support Client Service projects of the Maison.
5. Prepare presentations and analyses.

1. Bachelor's degree in Business Administration or a related field, with initial practical experience in Clienteling (CRM, customer service).
2. Excellent proficiency in MS Office (Word, Excel, PowerPoint).
3. Demonstrated ability to engage with complex tasks and an analytical mindset.
4. Proficient in English, with French language skills being advantageous.
5. Team player with an independent, flexible, and resilient work style and quick comprehension.
6. Proactive personality, adaptable to diverse tasks.
7. Strong communication skills and exceptional service orientation.

1. MS Office proficiency
2. Analytical thinking
3. Bilingual communication
4. Team collaboration
5. Customer service excellence

Initial practical experience in Clienteling, CRM, or customer service is required.

Bachelor's degree in Business Administration or a related field.

Competitive compensation package including restaurant vouchers, travel cost subsidy, and attractive employee discounts.

The role offers a dynamic position within a diverse team, with benefits such as restaurant vouchers, travel cost subsidies, and employee discounts.

Cartier values diversity and inclusivity, fostering a workplace where every individual is respected and empowered. The company encourages innovation and collaboration, creating an environment where employees can thrive and contribute to the brand's legacy of luxury and excellence.