Cartier Service Advisor

Toronto • Canada

Thursday, April 10, 2025

Cartier, a distinguished name in the realm of luxury, operates under the esteemed Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele and communities. The brand is dedicated to nurturing creativity and excellence through a workforce that is as varied as the products it offers.

1. Deliver a warm and gracious welcome to each client, embodying Maison values and exceeding client experience expectations.
2. Meet and exceed service timeframes and client expectations with appropriate follow-up.
3. Understand client needs and discuss suitable solutions.
4. Communicate and respond to client inquiries with strong technical knowledge.
5. Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
6. Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
7. Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
8. Apply client experience guidelines and technical expertise to recommend services and products.
9. Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.
10. Comply with Cartier security and operational procedures, including product handling and inventory control.
11. Assist with Boutique daily setup and breakdown for opening and closing.
12. Support Boutique projects such as inventory, organization, and restocking supplies.
13. Maintain proper visual standards and product maintenance in display cases.

1. 2 to 5 years of experience in luxury retail, service, or hospitality.
2. General knowledge of timepiece movements and jewelry.

1. Availability to work retail hours, including weekends.
2. Ability to work in a fast-paced retail environment.
3. Proficiency in computer and internet use.
4. Experience with MS Office; SAP knowledge preferred.
5. Additional language skills (Mandarin, Portuguese, Russian) are a plus.
6. Excellent interpersonal and communication skills.
7. Strong understanding of customer service needs and priorities.
8. Attention to detail with the ability to multitask.
9. Professional appearance and demeanor.

2 to 5 years of experience in luxury retail, service, or hospitality environments is required.

College degree preferred.

Base hourly rate between $20 - $27, negotiable based on skills and experience.

Comprehensive benefits program including health, dental, drug, and vision coverage, life insurance, disability benefits, RRSP program with employer match, paid time off, maternity leave top-up, employee assistance program, and volunteer days off.

Cartier is dedicated to creating an inclusive and empowering workplace that values diversity and fosters creativity. The brand is committed to excellence and innovation, ensuring that employees are supported in achieving a work-life balance and encouraged to contribute to their communities.