Cartier Sales Experience Manager

Toronto • Canada

Tuesday, June 17, 2025

Cartier, a prestigious name in luxury goods, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and identities of its clientele and communities. This commitment to diversity and inclusion fuels creativity and excellence within the organization.

1. Lead the team to deliver exceptional client experiences, achieving or exceeding boutique sales goals.
2. Drive the sales and service team to consistently meet or surpass sales targets and KPIs.
3. Prepare and analyze sales reports and Maison tools for qualitative business development analysis.
4. Establish strong relationships with corporate partners and Maison leaders.
5. Assess local market opportunities to implement effective sales and client development strategies.
6. Strategize outreach to local prestige markets to enhance prestige sales.
7. Build and develop a high-performing team through coaching and feedback.
8. Lead client development and experience action plans to foster long-term relationships.
9. Resolve complex client challenges and lead VIP experiences.
10. Promote and lead change initiatives to enhance boutique success.
11. Ensure operational excellence through adherence to procedures and continuous improvement.
12. Act as a Maison ambassador, upholding the boutique's image and standards.

1. Bachelor’s degree in a related field is a plus.
2. 7 to 10 years of management experience, particularly in luxury retail or hospitality.
3. Experience managing direct reports and leading leaders.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Strong interpersonal and communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Excellent analytical and organizational skills.
5. Understanding of client service needs and priorities.
6. Ability to motivate and inspire others.

7 to 10 years of management experience, particularly in luxury retail or hospitality, with experience managing direct reports and leading leaders.

Bachelor’s degree in a related field is a plus.

Cartier offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Cartier cultivates a culture of excellence, diversity, and inclusion, where creativity is nurtured, and employees are empowered to deliver outstanding client experiences. The workplace is dynamic and collaborative, with a focus on continuous improvement and personal development.