Cartier Sales Associate

Vancouver • Canada

Tuesday, January 14, 2025

Cartier, a prestigious name in the world of luxury, is part of the Richemont group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic work environment where employees are encouraged to excel and innovate. As an employer, Cartier is committed to fostering a culture of excellence and providing opportunities for professional growth within the luxury retail sector.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards of product knowledge.
3. Adapt sales approach to meet client needs and motivations.
4. Handle client objections and negotiations with ease.
5. Support after-sales clients in alignment with Maison values, providing recommendations for an exceptional client experience.
6. Stay informed on industry news and competitor activities.
7. Cultivate and manage client relationships through exceptional service and CRM initiatives.
8. Accurately capture client data for follow-up and relationship building.
9. Resolve client issues and escalate to management when necessary.
10. Participate in in-store and offsite events and networking.
11. Comply with all security and operational policies and procedures.
12. Assist with daily boutique operations, including setup, breakdown, and maintenance.
13. Participate in merchandising and inventory management.
14. Assist with special projects, such as price changes and back-office responsibilities.

1. College degree preferred.
2. 2 to 5 years of experience in luxury retail, service, or hospitality environments.
3. General knowledge of timepiece movements.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in computer and internet use.
3. Experience with MS Office; SAP knowledge preferred.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Attention to detail and ability to multitask.
7. Fluency in additional languages is a plus.
8. Professional demeanor and brand ambassadorship.
9. Self-starter with a team-player approach.
10. Availability to work retail hours, including weekends, and travel for training and events.

2 to 5 years of experience in luxury retail, service, or hospitality environments.

College degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including health, dental, drug, and vision coverage, life insurance, disability benefits, and an RRSP program with employer match. Additional benefits include paid time off, a maternity leave top-up program, and access to an employee assistance program. Employees are encouraged to engage in community initiatives with volunteer days off.

Cartier fosters a culture of excellence and innovation, where employees are empowered to craft the future of luxury retail. The company values work-life balance and community engagement, providing a supportive environment for personal and professional growth.