Cartier Sales Associate

Cartier, a renowned luxury brand under the Richemont Group, is known for its exquisite jewelry, watches, and accessories. The company is committed to providing exceptional service and a unique client experience, maintaining its prestigious reputation in the luxury fashion industry.

1. Achieve and exceed monthly sales targets as directed by management.
2. Provide outstanding customer service by creating a friendly environment, greeting customers, and maintaining product knowledge.
3. Adapt approach according to client needs and motivations.
4. Negotiate and handle objections with ease.
5. Assist and support after-sales clients in accordance with Maison values.
6. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
7. Capture client data for follow-up and relationship building.
8. Resolve client issues and escalate as needed to management.
9. Participate in in-store and offsite events and networking.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up and breakdown of the boutique.
12. Participate in merchandising and daily maintenance of displays and back-stock.
13. Participate in inventories and cycle counts.
14. Assist with special projects as needed.

1. College degree preferred.

1. Ability to work in a fast-paced retail environment.
2. Computer and internet savvy.
3. MS Office experience required, SAP knowledge preferred.
4. Additional language skills are a plus.
5. Excellent interpersonal and communication skills.
6. Strong understanding of customer service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously.
8. Professional demeanor and brand ambassador qualities.
9. Self-starter with a team-player approach.
10. Availability to work retail hours, including weekends, and travel for training and events.

2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements.

Comprehensive benefits program including health, dental, drug, and vision programs. Income protection solutions such as life insurance and disability benefits. RRSP program with employer match. Paid time off, maternity leave top-up program, and access to the employee assistance program. Volunteer days off for community initiatives.

Cartier values employee well-being and work-life balance, offering a supportive environment in Vancouver. The company encourages community involvement and personal growth.