Cartier Sales Associate

Toronto • Canada

Friday, May 9, 2025

Cartier, a renowned name in the luxury fashion industry, is part of the esteemed Richemont Group. As an employer, Cartier is committed to excellence and innovation, offering a dynamic work environment where creativity and passion are highly valued. The brand is synonymous with luxury and sophistication, providing employees with the opportunity to work with some of the most prestigious products in the world.

1. Achieve and exceed monthly sales targets as directed by management.
2. Deliver exceptional customer service by creating a welcoming environment and maintaining high standards.
3. Adapt sales approach to meet client needs and motivations.
4. Negotiate and manage client objections effectively.
5. Support after-sales clients in alignment with Maison values.
6. Cultivate and maintain client relationships through exceptional service and CRM initiatives.
7. Accurately capture and utilize client data for relationship building.
8. Resolve client issues and escalate to management as necessary.
9. Participate in in-store and offsite events and networking activities.
10. Comply with all security and operational policies and procedures.
11. Assist with daily set-up, breakdown, and maintenance of the boutique.
12. Participate in merchandising and inventory management.
13. Assist with special projects, such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail.
2. Availability to work Saturdays, Sundays, and one weekday consistently.

1. Ability to thrive in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation.
5. Attention to detail and ability to multitask.
6. Fluency in additional languages is a plus.
7. Knowledge of timepiece movements is preferred.

2 to 5 years of previous experience in luxury retail is required.

College degree preferred.

Salaries will be negotiated based on relevant skills and experience.

Accommodations for applicants with disabilities during the recruitment process in accordance with applicable laws.

Cartier fosters a culture of professionalism and elegance, where employees are encouraged to embody the brand's values and act as ambassadors of the Maison. The work environment is collaborative and supportive, with a strong emphasis on personal development and excellence.