Cartier Sales Associate

Hamburg • Germany

Wednesday, May 21, 2025

Cartier, a distinguished Maison under the Richemont Group, is renowned for its exquisite craftsmanship in jewelry, fine watches, and premium accessories. Richemont is committed to preserving the unique heritage and identity of each of its Maisons while fostering innovation and the development of new products. As an employer, Cartier offers a prestigious environment where tradition meets modernity, providing employees with the opportunity to contribute to a legacy of luxury and excellence.

1. Provide qualified consultation to exclusive clientele.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and greet clients.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement New Retail strategies including E-Commerce, Distant Sales, and Virtual Sales Ceremonies.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform administrative tasks such as maintaining the customer database and preparing inventory.
8. Network by attending local events and digital sales functions.

1. Completed training or experience in a customer and service-oriented environment.
2. Experience in luxury sales, preferably in jewelry and/or watches.
3. Excellent knowledge of New Retail and digital sales methods.
4. Curiosity and interest in innovative sales approaches.
5. Excellent communication skills and a positive demeanor.
6. Proficiency in German and English; additional languages are a plus.
7. Flexibility and resilience as a team player with a confident and appropriate demeanor.
8. Familiarity with SAP or similar inventory management systems.
9. Proficiency in digital tools such as client apps and Click and Collect systems.

1. Customer service expertise
2. Sales acumen in luxury goods
3. Digital sales proficiency
4. Strong communication
5. Multilingual abilities
6. Team collaboration
7. Technical proficiency in SAP and digital tools

Experience in luxury sales, particularly within the jewelry and watch sectors, is preferred.

Completed training or equivalent experience in a customer-oriented field.

Competitive salary with performance-based incentives.

Comprehensive benefits package including pension plan, meal vouchers, travel subsidies, and attractive employee discounts.

Cartier fosters a dynamic and diverse team environment where innovation and tradition coexist. The company values diversity and inclusivity, offering a workplace where employees can thrive and contribute to the brand's storied legacy.