Cartier Sales Associate

Hamburg Germany

Friday, January 24, 2025

Richemont is a distinguished conglomerate that encompasses some of the world's preeminent luxury Maisons, renowned for their expertise in crafting exquisite jewelry, exclusive timepieces, and premium accessories. Each Maison embodies a proud tradition of style, quality, and craftsmanship. Richemont is dedicated to preserving the unique heritage and identity of each Maison while fostering innovation and the development of new products that reflect the distinctive values of its Maisons.

1. Provide qualified consultation to an exclusive clientele.
2. Actively acquire new clients and maintain existing customer relationships.
3. Manage customer traffic and greet clients.
4. Assist clients with bespoke High Jewellery and Fine Watchmaking creations.
5. Implement a New Retail strategy, including E-Commerce strategies, Distant Sales, Virtual Sales Ceremonies, and customer engagement through the 'MyClients' app.
6. Offer personalized service to VIP clients and nurture local business relationships.
7. Perform various administrative tasks, such as maintaining the customer database and preparing inventory.
8. Network by attending local events and digital sales events.

1. Completed training or experience in a customer and service-oriented environment.
2. Experience in luxury sales, preferably in jewelry and/or watchmaking.
3. Excellent knowledge of New Retail, including digital sales and networking.
4. Curiosity and a unique interest in innovative sales approaches.
5. Outstanding communication skills and a positive demeanor.
6. Proficiency in German and English; additional languages are a plus.
7. Flexible, resilient team player with a confident and appropriate presence.
8. Familiarity with SAP or similar inventory management systems.
9. Proficiency with digital tools such as customer apps like 'MyClient' and Click and Collect systems.

1. Customer service excellence
2. Sales and client acquisition
3. Digital sales proficiency
4. Networking and relationship building
5. Communication and interpersonal skills
6. Multilingual capabilities
7. Team collaboration
8. Technical proficiency with digital tools

Experience in luxury sales, ideally within the jewelry and watchmaking sectors, is desired.

Completed training or equivalent experience in a customer-oriented field.

Competitive compensation package with performance-based remuneration.

Comprehensive benefits package including retirement plans, meal vouchers, travel subsidies, and attractive employee discounts.

The company fosters a dynamic and diverse team environment, emphasizing innovation and creativity while valuing diversity and inclusion as core principles.