Cartier Retail Training Specialist

Riyadh • Saudi Arabia

Friday, May 9, 2025

Cartier, a distinguished name in luxury, operates under the esteemed Richemont Group. Renowned for its timeless elegance and innovative craftsmanship, Cartier offers an unparalleled work environment where creativity and excellence are at the forefront. As part of a global luxury conglomerate, employees benefit from a rich heritage and a commitment to fostering talent across diverse cultures.

1. Deliver key retail training programs in the Kingdom of Saudi Arabia, focusing on enhancing the client journey, selling philosophy, and retail leadership skills.
2. Provide day-to-day observation and feedback to retail teams to elevate client experiences.
3. Travel extensively within the Kingdom of Saudi Arabia to ensure in-boutique presence and virtual support as needed.
4. Address knowledge and skill gaps through in-person and digital facilitation, coaching, and feedback.
5. Collaborate with the Area Sales Manager and Regional L&D Community to drive client and commercial KPIs.
6. Support the onboarding program for new hires, providing ongoing coaching and feedback.
7. Facilitate face-to-face and virtual development programs aligned with commercial and business strategies.
8. Conduct observations and provide feedback to improve client experience and commercial results.
9. Engage with subject matter experts to support learning and transformation programs.
10. Identify learning needs from data sources and develop appropriate learning plans.
11. Monitor and report on KPIs to demonstrate return on investment from training programs.

1. Minimum of 5 years of experience in a luxury or retail environment with a focus on learning and development.
2. Experience in coaching and feedback, particularly in product and client development.
3. Commercial acumen with specific knowledge of the KSA and Middle East region.
4. Proven ability to build strong cross-functional relationships.
5. Adaptability in communication style to diverse stakeholders.
6. Understanding of the learning cycle and commercial models.
7. Proficiency in managing Learning Management Systems (LMS).
8. Fluency in English and Arabic, both written and spoken.

1. Facilitation of learning workshops both virtually and in-person.
2. Strong observation and coaching abilities.
3. Excellent interpersonal communication skills.
4. Proficiency in Microsoft Word, Excel, and PowerPoint.
5. Ability to travel extensively within the KSA market.

A minimum of 5 years in a luxury or retail environment, focusing on learning facilitation, coaching, and feedback.

Cartier offers a dynamic environment for career growth, fostering a sense of belonging and mutual support. Employees are empowered to contribute their unique vision to a legacy of creativity, with opportunities for professional development and collaboration across a global network.

Cartier is a community driven by responsibility, collaboration, and a collective spirit. The company values diverse perspectives, which fuel innovation and create exceptional experiences. Employees are united by a shared commitment to excellence and are encouraged to respect and enrich the brand's unique heritage.