Cartier Retail Operations Coordinator

Paris • France

Friday, February 28, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury retail. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and prestigious work environment where innovation and tradition meet.

1. Ensure the implementation and adherence to boutique procedures, including cash management, customer follow-up, and opening/closing protocols.
2. Oversee boutique security procedures and coordinate with security personnel.
3. Manage boutique maintenance and supervise any necessary repair work.
4. Develop and implement new procedures tailored to the boutique's specific needs.
5. Create staff schedules to optimize resources and balance workload with activity levels.
6. Provide regular feedback to management regarding team performance and propose solutions for any issues.
7. Conduct team briefings to communicate key topics and share best practices.
8. Analyze boutique performance and report findings to management.
9. Ensure the proper functioning of IT systems and maintain health and safety standards.
10. Act as a key user and trainer for the DARE system, facilitating training for new hires and network staff.
11. Coordinate annual boutique action plans and manage cross-functional projects.
12. Support CRM projects in collaboration with boutique management.
13. Monitor and manage boutique inventory in collaboration with the stock manager.
14. Ensure compliance with Richemont stock management procedures.
15. Oversee cash management processes and ensure compliance with financial procedures.
16. Support team development and communicate strategic priorities.
17. Coordinate support team schedules and collaborate on learning and development strategies.

1. Minimum of 3 years of experience in commercial or retail back office roles.

1. Proficiency in IT tools.
2. Fluency in English; additional languages are advantageous.
3. Strong priority management skills.
4. Customer service orientation.
5. Results-driven mindset.
6. Attention to detail and rigor.
7. Team spirit and assertiveness.
8. Proactive and responsible.
9. Diplomatic communication skills.

A minimum of 3 years in commercial or retail back office roles is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional growth and development within the prestigious Richemont Group.

Cartier fosters a culture of excellence, where employees are encouraged to innovate and collaborate. The brand values tradition and modernity, offering a supportive environment that promotes professional growth and a commitment to luxury service.