Cartier Operations Manager
Cartier, a distinguished member of the Richemont Group, is a beacon of luxury and innovation in the fashion industry. As a prestigious brand, Cartier is renowned for its exquisite craftsmanship and timeless elegance. The company is committed to fostering a diverse and inclusive workforce, reflecting the rich diversity of its clientele and communities.
- Lead and develop a team of Stock Administrators, promoting a culture of precision and continuous improvement.
- Oversee all stock movements, ensuring meticulous attention to detail in reception, dispatch, quality control, and inventory status.
- Plan and execute mid-year and annual stock counts, cycle counts, and ad-hoc audits to maintain inventory accuracy.
- Implement continuous improvement initiatives for stock management and operational efficiency.
- Ensure compliance with company policies and procedures, facilitating training programs for operational excellence.
- Conduct regular audits of client reservations, consignments, deposits, and discounts.
- Manage and monitor security processes and protocols to protect assets and ensure personnel safety.
- Verify invoice accuracy and resolve payment-related issues in collaboration with the financial back office.
- Support online sales, returns, and stock file accuracy in collaboration with the Head Office E-commerce team.
- Assist the Boutique Director in developing and implementing operational strategies and action plans.
- Manage staff rotas and resource allocation to meet business needs and client demand.
- Conduct regular inspections of the boutique to ensure pristine condition and coordinate with maintenance departments as needed.
- Proven ability to lead, motivate, and develop a high-performing team.
- Extensive experience in managing stock and optimizing operational processes within a luxury retail environment.
- Strong understanding of financial principles and practices, with the ability to manage budgets and control costs.
- Exceptional analytical and problem-solving skills.
- Proficiency in Microsoft Excel, SAP, and other stock and financial software.
- Excellent verbal and written communication skills.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
Extensive experience in managing stock and optimizing operational processes within a luxury retail environment is required.
Cartier offers a supportive environment with opportunities for professional and personal growth, embracing diversity and inclusion to inspire creativity and excellence.
Cartier values the uniqueness of its people and fosters a workplace where diversity is celebrated and leveraged. The company is committed to creating a workforce that reflects the diversity of its clients and communities, promoting creativity and knowledge to deliver excellence.


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