Cartier Omnichannel Project Assistant

Paris • France

Thursday, March 6, 2025

Cartier, a distinguished leader in the luxury jewelry and watchmaking sectors, has been synonymous with craftsmanship and excellence since 1847. As part of the Richemont Group, Cartier continues to set benchmarks in luxury with its iconic creations. In France, one of its most significant subsidiaries among the twenty-two globally, Cartier employs over 200 individuals dedicated to delivering an unparalleled luxury experience.

1. Support the deployment of the omnichannel strategy under the guidance of the Omnichannel Project Manager.
2. Facilitate the enhancement of omnichannel solutions by identifying improvement areas and collaborating with technical development teams.
3. Report and prioritize technical issues related to omnichannel tools, ensuring timely resolution.
4. Prepare reports to monitor the return on investment (ROI) of each solution.
5. Provide training support to ensure comprehensive tool mastery across the network.
6. Act as a key contact for updating online boutique information, including operating hours and appointment slots.
7. Serve as a liaison between the customer relations center and boutique network, ensuring effective communication and community engagement.
8. Assist in the execution of omnichannel projects to elevate customer experience and operational efficiency.
9. Occasionally oversee e-commerce order flows, including deliveries, boutique pick-ups, exchanges, and returns.
10. Monitor e-commerce performance and key performance indicators (KPIs), highlighting successful sales and customer purchase journeys.
11. Develop actionable strategies to support e-commerce performance with managerial support.
12. Conduct specific analyses as required.

1. Master's degree or equivalent in business or related field.
2. Proficiency in English and French with strong writing skills.
3. Familiarity with the luxury sector.

1. Excellent interpersonal and communication skills.
2. Proficiency in Microsoft Office, especially PowerPoint and Excel (including pivot tables and VLOOKUP).
3. Team-oriented and curious mindset.
4. Knowledge of SAP or Salesforce is advantageous.

No specific prior experience required, but a strong interest in luxury and omnichannel strategies is preferred.

Master's degree or equivalent in business or related field.

Opportunity to work in a prestigious luxury brand with exposure to various departments and projects.

Cartier fosters a culture of excellence and innovation, where passion for luxury and craftsmanship is at the core of its operations. Employees are encouraged to collaborate and contribute to the brand's legacy while pursuing personal and professional growth.