Cartier International Retail Excellence Manager

Meyrin • Switzerland

Friday, February 14, 2025

Cartier, a prestigious name in the luxury fashion industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to fostering a culture of excellence and innovation, providing its employees with opportunities to thrive in a dynamic and collaborative environment. The brand is dedicated to enhancing client experiences and operational efficiency across its global retail network.

1. Define and implement operational excellence standards for the global retail network.
2. Develop a mid-term strategy and short-term action plan to enhance operational efficiency.
3. Manage senior project managers to deliver international operational excellence solutions swiftly.
4. Coordinate with Cartier and Richemont departments to design retail operational standards.
5. Create communication and training materials for the implementation of retail excellence solutions.
6. Lead a cross-functional task force to establish a global retail operational excellence framework.
7. Design and implement a boutique certification program to optimize network productivity.
8. Facilitate the deployment of the Match To Traffic solution across the retail network.
9. Manage the digital platform for the global retail solution library.
10. Ensure integration of operational requirements in boutique renovation processes.
11. Promote a culture of operational excellence across the organization.
12. Contribute to various retail excellence department initiatives.

1. 10-12 years of experience in luxury, industry, or FMCG sectors.
2. Client-centered mindset.
3. Strong retail background with experience in boutique or local market retail management.
4. Proven project management skills and strong interpersonal abilities.
5. Experience in team management.
6. Familiarity with process optimization and agile methodologies.
7. Fluent in English.

1. Project management
2. Interpersonal communication
3. Team leadership
4. Process optimization
5. Agile methodology
6. Digital tool proficiency

10-12 years of experience in luxury, industry, or FMCG sectors with a strong retail background and previous experience in boutique or local market retail management.

Cartier offers a positive work environment that emphasizes personal and team performance, transparency in sharing Maison strategies and key information, and continuous education on Cartier's savoir-faire and industry best practices.

Cartier cultivates a culture of transparency, collaboration, and continuous improvement, encouraging employees to contribute to the brand's legacy of excellence. The company values innovation and teamwork, providing a supportive environment for professional growth and development.