Cartier International Client Services Performance Senior Project Manager

Paris • France

Monday, March 17, 2025

Cartier, a distinguished name in the luxury industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and innovative work environment, fostering a culture of excellence and creativity. The brand is committed to nurturing talent and providing opportunities for professional growth within its global network.

1. Monitor Client Services activities and deliver insightful monthly activity reports to key stakeholders.
2. Provide targeted analysis for the Presidency, EXCO, and cross-departmental initiatives.
3. Act as the expert for Client Services activity data for international departments, regions, and markets at Cartier and Richemont.
4. Identify key performance indicators and create impactful reports to present actionable insights.
5. Uncover strategic and technical improvement levers to elevate Client Services performance.
6. Develop strategic dashboards and build reports in collaboration with the Client Data & Knowledge and Client Relations teams.
7. Address technical issues and oversee testing phases of new dashboards and functionalities.
8. Ensure data accuracy within reporting tools and manage access permissions.
9. Lead enhancements in CS Explore in Looker and train stakeholders across various levels.
10. Support markets in data analysis and interpretation of KPIs.
11. Contribute to strategic planning and P&L by providing insights on operational efficiency.
12. Make recommendations to optimize Client Services operational efficiency and resources.

1. Degree in Engineering, Statistics, Mathematics, Data Analytics, Economics, or from a top-tier Business School.
2. 5 years of relevant professional experience in Business Reporting.

1. Strong analytical skills with attention to detail and accuracy.
2. Experience in complex project management, finance, or management control in a global context.
3. Proven ability to manage multiple stakeholders and transversal projects.
4. Exceptional organizational and project management skills.
5. Fluency in English.
6. Rigorous and organized with keen attention to detail.
7. Strong client orientation with an innate sense of luxury and service excellence.
8. Business and results-oriented with a data-driven decision-making mindset.
9. Exceptional oral and written communication skills.
10. Ability to work autonomously and collaboratively.
11. Capacity to manage multiple projects simultaneously and efficiently.

5 years of relevant professional experience in Business Reporting, with experience in complex project management, finance, or management control in a global context being advantageous.

Degree in Engineering, Statistics, Mathematics, Data Analytics, Economics, or from a top-tier Business School.

Cartier offers a positive work environment that highlights personal and team performances, transparency in sharing Maison strategies and key information, and continuous education on Cartier's savoir-faire, competitive landscape, and client experience best practices.

Cartier fosters a culture of luxury and excellence, encouraging a collaborative and innovative work environment. The brand values transparency, continuous learning, and a commitment to service excellence, providing employees with opportunities to influence global strategies and work with a diverse and talented team.