Cartier International Client Services & Digital Senior Project Manager

Paris • France

Wednesday, May 21, 2025

Cartier, a distinguished name in luxury, has been synonymous with audacity and passion for over 170 years. As part of the Richemont Group, Cartier is committed to pioneering innovation and excellence across its global operations. With a diverse workforce of over 8,500 employees representing 90 nationalities, the brand fosters an independent spirit and a dedication to enriching its storied heritage through creativity and innovation.

1. Lead the definition and execution of the Cartier Client Services Digital Roadmap, ensuring efficient development and rollout of digital solutions.
2. Serve as the primary contact for Client Services digital solutions, including NextGen CS, myPOS & DARE CS, and Booster premium services.
3. Execute transversal Client Services strategic projects, integrating them within the Service Promise Action Plan to enhance client satisfaction.
4. Manage the worldwide deployment of NGCS and implement key enhancements, coordinating with key stakeholders.
5. Oversee transversal resources and coordinate project teams to ensure project success.
6. Define and monitor solution KPIs, collaborating with the Client Services Performance Project Manager to track performance and provide regular reporting.

1. Degree from a Business or Engineering school.
2. 10 years of experience in digital and project management within the luxury industry.
3. Fluency in French and English, both written and spoken.

1. Strong analytical mindset with problem-solving skills and knowledge of digital solutions.
2. Excellent communication, collaboration, and organizational skills.
3. Proven ability to manage multiple stakeholders and transversal projects.
4. Rigorous attention to detail and strong client orientation.
5. Ability to work autonomously while being a collaborative team player.

10 years of experience in digital and project management within the luxury industry.

Degree from a Business or Engineering school.

Cartier offers a positive work environment that emphasizes personal and team performance. Employees are provided with transparency regarding Maison strategies and key information, along with continuous education on Cartier's savoir-faire and industry best practices.

Cartier fosters a culture of innovation and excellence, encouraging an independent spirit among its diverse workforce. The brand is committed to pushing the boundaries of creativity while maintaining a strong focus on client satisfaction and service excellence.