Cartier eCommerce Operations Specialist

Seoul • South Korea

Friday, May 9, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier is committed to fostering an environment that values innovation, excellence, and a dedication to delivering unparalleled client experiences. The brand offers a dynamic workplace where employees are encouraged to develop their skills and contribute to the brand's storied legacy.

1. Manage daily eCommerce orders, cancellations, returns, and exchanges.
2. Monitor order flow and ensure seamless shipping processes.
3. Coordinate client communications regarding returns and exchanges.
4. Maintain strong relationships with logistics, SCM, and retail teams.
5. Report and monitor issues in the order process to headquarters.
6. Oversee stock fulfillment and collaborate with SCM and boutiques for stock transfers.
7. Support omni-channel operations, including boutique pick-up orders and client complaints.
8. Utilize systems such as Fluent, Salesforce, OMS, and SAP for order tracking and process improvements.

1. Bachelor's degree or higher.
2. 2-4 years of experience in eCommerce, logistics, or customer service administration.
3. Fluency in Korean and English.
4. Experience with Salesforce, SAP, or similar systems preferred.
5. Experience in luxury retail eCommerce operations preferred.

1. Strong problem-solving and process improvement abilities.
2. Excellent communication and collaboration skills.
3. Attention to detail and a high sense of responsibility.
4. Proficiency in Excel and PowerPoint.

2-4 years in eCommerce, logistics, or customer service administration, preferably within the luxury retail sector.

Bachelor's degree or higher.

Employees at Cartier enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within the Richemont Group.

Cartier prides itself on a culture of excellence and innovation, where employees are encouraged to bring their unique perspectives and skills to the table. The brand values collaboration and continuous improvement, fostering a supportive environment where team members can thrive and contribute to Cartier's legacy of luxury and craftsmanship.