Cartier Deputy Boutique Manager

Hamburg • Germany

Thursday, March 13, 2025

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to fostering an environment that encourages innovation, excellence, and the development of its employees. The brand is synonymous with sophistication and timeless elegance, offering a unique opportunity for professionals to thrive in a prestigious setting.

1. Create a positive and productive boutique environment by leveraging both personal and team expertise to foster a highly collaborative network.
2. Ensure day-to-day management, training, coaching, and motivation of the boutique team.
3. Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
4. Ensure team adherence to processes and Maison’s procedures at all stages of the sales ceremony.
5. Oversee the integration of new team members and follow up on training and sales coaching.
6. Supervise back office and administration of the boutique, ensuring timely execution and delivery of all reports.
7. Assist the Boutique Manager in performance analysis to define action plans for achieving brand and boutique targets.
8. Lead the implementation and monitoring of boutique action plans.
9. Optimize boutique performance through target breakdowns and ensure achievement of sales objectives.
10. Strengthen relationships with existing clients and encourage team follow-up actions.
11. Act as an Ambassador of the Maison, supporting client portfolio expansion and loyalty growth.
12. Contribute to the organization and coordination of client treatments and boutique events.
13. Monitor boutique welcoming and client flow, contributing to continuous improvement processes.

1. 5-7 years of experience in selling luxury items, ideally in the jewelry and/or watch industry.
2. Relevant management experience.

1. Excellent communication skills in German and English.
2. Strong leadership skills and customer acumen.
3. Excellent analytical, organizational, and interpersonal communication skills.
4. Resilient team player with a confident and appropriate demeanor.
5. Exact and precise working methods, ideally with knowledge of SAP or similar merchandise management programs.

5-7 years in luxury sales, preferably within the jewelry or watch industry, with relevant management experience.

Cartier offers a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious luxury brand.

Cartier's workplace culture is characterized by a commitment to excellence, creativity, and the nurturing of talent. Employees are encouraged to innovate and excel in a supportive and collaborative environment that values diversity and inclusion.