Cartier Deputy Boutique Manager

Düsseldorf • Germany

Friday, July 4, 2025

Cartier, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and sophisticated work environment, dedicated to fostering talent and innovation. The brand is synonymous with luxury and excellence, providing employees with unparalleled opportunities for professional growth and development within the global luxury market.

1. Create a positive and productive boutique environment by leveraging both personal and team expertise to foster a highly collaborative network.
2. Manage, train, coach, and motivate the boutique team to ensure optimal performance and development.
3. Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
4. Ensure all team members adhere to the processes and procedures of the Maison at all stages of the sales ceremony.
5. Integrate new team members and follow up on training and sales coaching.
6. Supervise back office and administration of the boutique, overseeing expenses and ensuring timely execution of reports.
7. Implement and monitor brand and boutique policies, procedures, and guidelines.
8. Assist the Boutique Manager in diagnosing performance, reviewing competencies, and defining action plans to achieve targets.
9. Lead the implementation and monitoring of boutique action plans and optimize performance.
10. Strengthen relationships with existing clients and encourage appropriate actions and sales follow-up by the team.
11. Act as an Ambassador of the Maison, supporting client portfolio enlargement and loyalty growth.
12. Contribute to client treatments and boutique events organization and coordination.
13. Ensure exceptional client experiences and maintain the highest degree of courtesy and professionalism.
14. Monitor boutique welcoming and flow, contributing to continuous improvement processes.

1. 5-7 years of experience in selling luxury items, ideally in the jewelry and/or watch industry.
2. Relevant management experience.

1. Excellent communication skills in German and English.
2. Strong leadership skills with a keen sense for customer service.
3. Excellent analytical, organizational, and interpersonal communication skills.
4. Resilient team player with a confident, open, and appropriate demeanor.
5. Exact and precise working methods.
6. Knowledge of SAP or a similar merchandise management program.

5-7 years of experience in luxury sales, preferably in jewelry and/or watch industry, with relevant management experience.

Cartier offers a sophisticated work environment with opportunities for professional growth and development within the luxury sector.

Cartier fosters a culture of excellence and innovation, encouraging a collaborative and dynamic work environment. As part of the Richemont Group, the brand is committed to nurturing talent and providing a platform for employees to excel in the luxury market.