Cartier Client Experience Coordinator

Cartier, a prestigious name in the luxury fashion industry, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and experiences of its clientele and communities. The company values creativity and knowledge, striving to deliver excellence through a unified and exceptional client experience across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and supporting the hybrid environment.
2. Manage front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through product presentation, sales finalization, and personalized services.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including reservations and entertainment requests.
9. Assist with phone duties and appointment setting for inquiries.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Maintain sales floor appearance and assist with merchandising and display maintenance.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Participate in daily boutique setup and breakdown.
14. Develop brand knowledge and comply with security and operational procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Understanding of client service needs and priorities.
7. Attention to detail and ability to multitask with accuracy.
8. Collaborative approach with a positive attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a dynamic work environment with opportunities for professional growth and development within the luxury sector.

Cartier North America embraces a culture of diversity and inclusion, fostering creativity and knowledge to deliver excellence. The company is dedicated to creating a workforce that mirrors the diversity of its clients and communities, ensuring a collaborative and innovative workplace.