Cartier Customer Service Coordinator

Geneva • Switzerland

Wednesday, April 9, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier offers a unique blend of heritage and innovation, fostering an environment where creativity, excellence, and collaboration are paramount. The company is committed to nurturing talent and providing opportunities for professional growth within the luxury industry.

1. Provide operational support for Care Services, acting as the primary contact for retail locations regarding Care Services procedures.
2. Collaborate with the Care Services Manager to support boutiques with ongoing repairs and dispute resolution.
3. Coordinate communication between boutiques, repair centers, and manufacturing units.
4. Ensure the effective operation and management of Care Services tools in boutiques.
5. Support boutiques in offering immediate services and manage external requests such as police inquiries or value attestations.
6. Participate in presentations and the development of tools related to Care Services projects.
7. Serve as an information liaison to stakeholders including boutiques, partners, subsidiaries, manufacturing units, headquarters, and the European division.
8. Implement training, presentations, and share best practices to ensure project success.
9. Monitor and analyze the success of projects.
10. Deploy and track the success of Care Services loyalty plans in collaboration with internal stakeholders and retail locations.
11. Support the Cartier Care Warranty Extension Program, assisting retail locations in client communication and program utilization.
12. Conduct analyses and reporting for the department, providing insights into client trends and satisfaction.
13. Monitor client satisfaction metrics and identify actionable insights.
14. Analyze the ROI of client service campaigns and propose new analyses to enhance client understanding.

1. Practical experience in the luxury industry with a strong attention to detail and sensitivity to client needs and aspirations.
2. Master's degree or equivalent from a business school.
3. Availability to start in May 2025.

1. Excellent interpersonal and communication skills, with a belief in the importance of strong relationships.
2. Proactive and comfortable working independently while effectively collaborating across departments.
3. Proficiency in Excel and PowerPoint, with a general affinity for systems.
4. Knowledge of SAP and Salesforce is advantageous.

Previous practical experience in the luxury industry is preferred.

Master's degree or equivalent from a business school.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury industry.

Cartier's workplace culture is deeply rooted in its rich heritage and commitment to innovation. The company values creativity, excellence, and collaboration, fostering an environment where employees are encouraged to grow and contribute to the brand's legacy. As part of the Richemont Group, Cartier offers a dynamic and supportive atmosphere for professionals in the luxury sector.