Cartier Customer Service Associate

Berlin • Germany

Friday, May 9, 2025

Cartier, a distinguished name in luxury jewelry and watches, is part of the Richemont Group, a global leader in the luxury goods sector. Known for its exquisite craftsmanship and timeless designs, Cartier offers a prestigious work environment where innovation and tradition meet. As an employer, Cartier is committed to fostering a diverse and inclusive workplace, providing opportunities for professional growth and development within the luxury industry.

1. Provide optimal after-sales customer service.
2. Manage administrative tasks from product receipt to return.
3. Engage in intensive communication and collaboration with Richemont Customer Service.
4. Prepare and conduct interim and main inventories for repairs and leather straps.
5. Structure and organize the service area.
6. Perform technical tasks such as polishing, engraving, and watchband adjustments.
7. Proactively manage customer complaints.

1. Completed commercial training or technical training as a watchmaker or goldsmith; career changers from the hospitality industry are also welcome.
2. Several years of experience in after-sales customer service, ideally in the jewelry and watch segment.
3. Strong enthusiasm for the brand and its products.
4. Proficiency in German and English.
5. Knowledge of MS Office and experience with SAP/ERP is advantageous.
6. Flexibility, resilience, loyalty, service orientation, communication skills, teamwork, and professionalism.

1. Customer service excellence
2. Technical skills in polishing, engraving, and watchband adjustments
3. Administrative proficiency
4. Strong communication and teamwork
5. Problem-solving and complaint management
6. Language proficiency in German and English
7. Familiarity with MS Office and SAP/ERP systems

Several years of experience in after-sales customer service, preferably in the luxury jewelry and watch segment.

Completed commercial or technical training as a watchmaker or goldsmith.

Competitive compensation package including performance-based pay.

Comprehensive benefits package including meal vouchers, travel cost subsidy, and opportunities for professional development.

Cartier promotes a dynamic and inclusive work environment that values diversity and encourages professional growth. The company offers a balanced work-life environment and is committed to fostering an atmosphere of mutual respect and collaboration.