Cartier CRM and Communications Budget Coordinator

Milan • Italy

Monday, December 9, 2024

Cartier, a distinguished maison under the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont, Cartier benefits from the conglomerate's vast resources and commitment to innovation, diversity, and sustainability. The brand is celebrated for its dedication to fostering talent and nurturing creativity within its workforce, making it a prestigious employer in the luxury fashion industry.

1. Manage the 'My Client' app, implementing new features, training sales teams, and resolving IT issues.
2. Plan and execute strategic CRM projects, monitor ROI, and share insights with regional peers.
3. Serve as the CRM activities reference on SAP, training boutique and headquarter staff.
4. Collaborate with the communication team for client treatments and monitor ROI.
5. Organize VIP committees in boutiques and support client activity planning.
6. Monitor competitor activities regarding VIP treatments.
7. Consolidate and upload marketing and communications budgets in Light/Athena, updating monthly.
8. Support budget planning and analysis, suggesting best practices and HQ guidelines.
9. Create and lead a local 'performance' community, focusing on performance communication and training.

1. Proven finance acumen with strong analytical skills.
2. Experience in planning, multitasking, and project management.
3. Proficiency in Microsoft Office Programs (Word, Excel, PowerPoint).
4. Positive attitude and strong team collaboration skills.
5. Self-starter with initiative and responsibility.
6. Experience with CRM systems (Salesforce) is advantageous.
7. Familiarity with Light/Athena is beneficial.

1. Analytical thinking
2. Project management
3. Multitasking
4. Team collaboration
5. Proactive problem-solving
6. CRM system proficiency
7. Budget management

Experience in CRM coordination, budget management, and project execution within the luxury sector is required.

The role offers a comprehensive benefits package, including opportunities for professional development within a globally recognized luxury brand.

Cartier, as part of the Richemont Group, values diversity, creativity, and sustainability. The company fosters an environment of empathy, curiosity, and integrity, encouraging employees to explore and innovate. The workplace culture emphasizes freedom, collegiality, and a commitment to making a positive impact on the world.