Cartier Commercial Operations Manager

Cartier is a renowned luxury brand, part of the Richemont group, known for its exquisite jewelry, watches, and accessories. The company operates globally, offering a prestigious shopping experience and maintaining a strong presence in the luxury market.

1. Assist the Commercial Director with defining the network performance strategy based on global strategy and performance analysis.
2. Implement the network strategy across retail, external partners, and e-commerce.
3. Coach Boutique Management in defining and monitoring Commercial Action Plans.
4. Set and follow up on boutique KPIs.
5. Provide accurate sales reports.
6. Lead performance, profitability, and growth of the partnership network.
7. Anticipate and resolve legal issues with the Richemont legal team.
8. Manage the annual budget process and define commercial KPIs.
9. Develop tools for performance management and share findings with relevant teams.
10. Collaborate cross-functionally to support Cartier action plans.
11. Develop and implement retail execution plans for key sales initiatives.
12. Strive for operational excellence in all boutiques and channels.
13. Ensure correct implementation of policies, procedures, and tools in boutiques.
14. Participate in hiring and support optimal staffing in boutiques.
15. Identify and implement appropriate incentives.
16. Ensure correct usage of Art of Living-related items and tools.
17. Consolidate retail business information for payroll purposes.
18. Coordinate with Commercial Director on international projects.
19. Serve as a key partner in business transformation and development.
20. Conduct needs assessments and propose plans for addressing priorities.
21. Develop and implement business development plans.
22. Conduct ongoing analysis of processes and recommend improvements.
23. Lead and oversee key strategic projects across the region.

1. 6+ years of experience in luxury commercial or retail departments.
2. Bachelor’s degree.

1. Expert in Microsoft PowerPoint and Excel.
2. Proficiency in reporting tools.
3. Strategic and leadership ability.
4. Strong communication skills.
5. Client-oriented and team-player.
6. Structured and organized.
7. Expert in analytical skills and data management.

Extensive experience in multicultural environments with diverse management stakeholders.

Bachelor’s degree.

The position is based in Ho Chi Minh, Vietnam, offering an opportunity to work in a dynamic and multicultural environment within a prestigious luxury brand.