Cartier Commercial Operations Manager

Ho Chi Minh • Vietnam

Tuesday, January 14, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Cartier offers an unparalleled working environment that fosters innovation and excellence. As an employer, Cartier is committed to nurturing talent and providing opportunities for professional growth within a global network of luxury brands.

1. Assist the Commercial Director/MD in defining the network performance strategy based on the Maison’s global strategy and performance analysis.
2. Ensure the implementation of the network strategy across all retail, external partner, and e-commerce channels.
3. Coach boutique management in defining, implementing, and monitoring Commercial Action Plans.
4. Set and regularly follow up on boutique KPIs with the Commercial Director/MD.
5. Provide accurate and timely sales reports.
6. Lead performance, profitability, growth, and optimization of the partnership network in alignment with the Maison’s and market’s strategy.
7. Anticipate and address legal issues with the Richemont legal team, including distribution contracts and compliance with antitrust laws.
8. Manage the annual budget process in collaboration with regional, high jewelry, and e-commerce teams.
9. Develop tools for performance management, including dashboards and ad-hoc reports.
10. Collaborate cross-functionally to support Cartier action plans and ensure consistent execution.
11. Develop and implement retail execution plans for key sales initiatives.
12. Strive for operational excellence and support boutique management in improving professionalism.
13. Ensure efficient implementation and use of policies, procedures, and tools across boutiques.
14. Participate in staffing and hiring processes to ensure optimal boutique staffing.
15. Identify and implement appropriate incentives based on market and boutique needs.
16. Oversee the order and usage of Art of Living-related items and tools.
17. Consolidate retail business information and control tourist guides commissions.
18. Coordinate with Commercial Director and MD on international projects and boutique management meetings.
19. Serve as a key partner in business transformation initiatives.
20. Conduct needs assessments and propose plans for addressing priorities.
21. Develop and implement business development plans to meet sales and marketing targets.
22. Conduct ongoing analysis of processes and recommend improvement strategies.
23. Lead and oversee key strategic projects and initiatives across the region.

1. Bachelor’s degree
2. 6+ years of experience in luxury commercial or retail departments
3. Extensive experience in multicultural environments with diverse management stakeholders

1. Expertise in Microsoft PowerPoint and Excel
2. Proficiency in reporting tools
3. Strong strategic and leadership abilities
4. Excellent communication skills
5. Client-oriented and team-player
6. Structured and organized
7. Expert analytical skills and data management

6+ years of experience in luxury commercial or retail departments, with extensive experience in multicultural environments.

Bachelor’s degree

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the Richemont Group.

Cartier fosters a culture of innovation, excellence, and collaboration. As part of the Richemont Group, employees are encouraged to thrive in a dynamic and multicultural environment, where creativity and diversity are valued.