Cartier Client Services Sales Associate

Tokyo • Japan

Wednesday, September 3, 2025

Cartier, a distinguished name in the luxury fashion and jewelry industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and sophisticated work environment that fosters creativity and innovation. The brand is committed to providing unparalleled customer experiences and maintaining its legacy of excellence.

1. Cultivate and maintain strong relationships with clients through various non-face-to-face channels, ensuring exceptional customer service and achieving sales targets.
2. Understand and adhere to company and CRC policies and goals, actively contributing to personal and team sales objectives.
3. Enhance customer satisfaction by implementing clienteling strategies, creating unique and memorable experiences.
4. Collect and manage client data in compliance with company standards, utilizing databases such as Salesforce for continuous follow-up and relationship building.
5. Collaborate with supervisors and team members to address irregular situations and improve service quality.
6. Promote and sell products through effective communication and understanding of client needs across multiple channels, including phone and email.
7. Contribute to the development of new clients and the retention of existing ones through personalized service and follow-up.
8. Participate in self-development activities to enhance skills and contribute to the growth of team members.

1. Fluency in Japanese is mandatory.
2. Minimum of 3 years of sales experience, preferably in non-face-to-face channels.
3. Knowledge of luxury industry trends and competitor activities.
4. Familiarity with Cartier's products, history, and brand DNA.

1. Proficient in building and maintaining client relationships through non-face-to-face communication channels.
2. Strong active listening and communication skills.
3. Ability to empathize with clients and address their needs effectively.
4. Competence in using digital tools and platforms such as Salesforce.
5. Strong organizational and planning skills.

A minimum of 3 years in sales, with a focus on non-face-to-face channels.

Cartier offers a comprehensive benefits package, including opportunities for professional growth, access to exclusive training programs, and a supportive work environment that values diversity and inclusion.

Cartier fosters a culture of excellence, innovation, and collaboration. The company values diversity and encourages employees to contribute their unique perspectives. With a focus on client satisfaction and long-term relationship building, Cartier provides a supportive environment for professional development.