Cartier Client Services Assistant Intern

Paris France

Thursday, February 6, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury goods sector. As an employer, Cartier offers a dynamic and enriching work environment that fosters innovation and excellence, providing employees with the opportunity to contribute to the legacy of a prestigious brand.

1. Adapt services, tools, and procedures from Cartier International to meet the specific needs and constraints of the French market.
2. Ensure deployment, team appropriation, and monitoring of these solutions across all relevant networks, in collaboration with internal boutiques, watch distributors, and customer relations services.
3. Act as a liaison for market needs with Cartier International and coordinate between markets for client visits or specific requests.
4. Analyze and manage client feedback from surveys, collaborating with relevant departments to identify strengths and areas for improvement, and participate in action plans to achieve customer satisfaction excellence.
5. Share best practices within the French subsidiary and with Cartier International, and monitor results from other available satisfaction barometers to implement appropriate actions.
6. Analyze performance reports and indicators for Client Services across all networks, communicating results in a relevant format for optimized activity management.
7. Develop action plans to improve results with operations (CRM, boutiques, Customer Relations) and partners (Richemont France platform, CJI, and the Manufacture).
8. Contribute to the deployment of Client Services training: organize and coordinate workshops and boutiques.

1. First experience in project management, retail, and/or customer service.
2. Patient with excellent listening skills.
3. Strong interpersonal skills.
4. Flexible and adaptable.
5. Discreet and autonomous.
6. Organized and enjoys teamwork and collective success.
7. Analytical and customer service-oriented.
8. Proficient in English at B2 level.

1. Project management
2. Customer service excellence
3. Analytical thinking
4. Strong communication
5. Team collaboration
6. Adaptability
7. Organizational skills

First experience in project management, retail, or customer service is required.

Opportunity to work with a prestigious luxury brand and gain valuable experience in client services and retail operations.

Cartier fosters a culture of innovation, collaboration, and excellence, where employees are encouraged to contribute to the brand's legacy while developing their skills in a supportive and dynamic environment.