Cartier Client Service Boutique Supervisor

Mexico City • Mexico

Wednesday, February 26, 2025

Cartier, a distinguished name in luxury, is part of the esteemed Richemont Group, renowned for its commitment to excellence, innovation, and the perpetual pursuit of perfection. As an employer, Cartier offers a dynamic environment where creativity and dedication are highly valued, providing employees with opportunities to excel in their careers while contributing to the brand's legacy of luxury and sophistication.

1. Implement and coordinate Cartier's Service and International Service Policy at the boutique level.
2. Oversee the execution of client service activities, ensuring adherence to the Maison's service code.
3. Lead projects to enhance repair service flow and processes in alignment with Cartier standards.
4. Define and supervise the client service process, focusing on after-sales service.
5. Train and inspire boutique sales advisors on after-sales service processes and procedures.
6. Manage and analyze client service operations, including strategic campaigns and KPI reporting.
7. Develop and maintain long-lasting client relationships to drive future sales.
8. Uphold Cartier's luxury service standards and act as a Maison ambassador.

1. Bachelor’s degree or equivalent.

1. Fluency in English; additional languages are advantageous.
2. Proficiency in SAP and Microsoft Office.
3. Strong analytical and coordination skills.
4. Excellent leadership and training abilities.

A minimum of 2-5 years in retail management, with experience in luxury or hospitality sectors being advantageous. Proven experience in operations or client services is required.

Bachelor’s degree or equivalent.

The role offers a comprehensive benefits package, including opportunities for professional growth within the Richemont Group.

Cartier fosters a culture of excellence and innovation, where employees are encouraged to embody the brand's values of luxury and superior service. The workplace is collaborative, with a focus on continuous improvement and client satisfaction.